Privacy Policy

This privacy policy outlines how Casinoly collects, uses, stores, and protects personal information provided by users of our online gaming platform. We are committed to maintaining the confidentiality and security of all data entrusted to us. This document explains our practices regarding information handling and your rights as a user. By accessing or using Casinoly services, you acknowledge that you have read and understood this privacy policy.

Information Collection and Usage

Casinoly collects various types of information to provide and improve our services. Personal information is gathered during account registration, including full name, date of birth, email address, residential address, and phone number. We also collect financial information such as payment method details and transaction history. Technical data is automatically gathered through cookies and similar technologies, including IP address, device type, browser information, and gameplay patterns. This information enables us to verify your identity, process transactions, comply with regulatory requirements, prevent fraudulent activities, and enhance user experience. We collect only the information necessary to operate our platform and fulfill our legal obligations. Location data may be collected to ensure compliance with jurisdictional gaming regulations. Communication records, including customer support interactions and promotional correspondence, are maintained for quality assurance and regulatory purposes.

Data Protection and Security Measures

Protecting user information is a fundamental priority for Casinoly. We implement industry-standard security protocols to safeguard all personal and financial data. Our platform utilizes SSL encryption technology for all data transmissions between users and our servers. Access to personal information is restricted to authorized personnel who require it to perform their duties. We maintain secure servers protected by firewalls and intrusion detection systems. Regular security audits and vulnerability assessments are conducted to identify and address potential risks. Payment information is processed through certified payment service providers that comply with PCI DSS standards. We do not store complete credit card numbers on our servers. User passwords are encrypted using advanced hashing algorithms. Safe gaming is supported through secure account features that allow users to set deposit limits and self-exclusion periods. Our technical infrastructure is designed to prevent unauthorized access, data breaches, and cyber attacks. We maintain backup systems to ensure data integrity and availability. In the event of a security incident, affected users will be notified in accordance with applicable privacy legislation.

Information Sharing and Third-Party Disclosure

Casinoly respects user privacy and limits information sharing to specific circumstances. Personal data may be shared with payment processors to facilitate deposits and withdrawals, verification service providers to confirm identity and age, regulatory authorities to comply with licensing requirements, and technical service providers who support platform operations. We do not sell, rent, or trade personal information to third parties for marketing purposes. All third-party service providers are contractually obligated to maintain confidentiality and use information solely for specified purposes. Information may be disclosed when required by law, court order, or government regulation. We may share aggregated, non-identifiable data for analytical and research purposes. In the event of a business transfer, merger, or acquisition, user information may be transferred to the acquiring entity, subject to the same privacy protections. Marketing communications are sent only to users who have provided consent, and opt-out mechanisms are always available.

User Rights and Data Management

Users maintain specific rights regarding their personal information held by Casinoly. You have the right to access your personal data and request copies of information we hold about you. You may request corrections to inaccurate or incomplete information. Users can request deletion of their personal data, subject to our legal and regulatory retention obligations. You have the right to restrict or object to certain processing activities. Data portability allows you to receive your information in a structured, machine-readable format. To exercise these rights, contact our privacy team through the designated channels provided on our website. We will respond to requests within the timeframes required by applicable privacy legislation. Users can update account information directly through their profile settings. Marketing preference changes can be made at any time through account settings or unsubscribe links in communications. We retain personal information for as long as your account remains active or as needed to provide services. Following account closure, data is retained according to regulatory requirements and then securely deleted. The retention periods vary based on information type and legal obligations.

Cookies and Tracking Technologies

Casinoly uses cookies and similar technologies to enhance user experience and platform functionality. Cookies are small text files stored on your device that enable us to recognize your browser and capture certain information. We use different types of cookies for various purposes, as outlined in the table below.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We also use web beacons, pixels, and similar tracking technologies to monitor email campaigns and user engagement. Third-party analytics services may place cookies to help us understand traffic patterns and user demographics. These services operate under their own privacy policies. Local storage technologies may be used to store game preferences and session information. Mobile applications may use device identifiers and mobile analytics tools to improve app performance. Users can control tracking preferences through device settings and our privacy centre. We do not use tracking technologies to collect sensitive personal information without explicit consent.